Refund Policy

1. All Sales Are Final

We appreciate your trust in choosing our mooncakes. Due to the perishable nature of our products, all sales are final. Once an order has been placed and processed, it cannot be canceled, returned, or refunded. We do not offer exchanges or refunds under any circumstances.

2. Quality Assurance

We are committed to providing you with the highest quality mooncakes. Each item is carefully crafted and packaged to ensure it reaches you in perfect condition. Our team thoroughly inspects every product before shipping to maintain the high standards you expect from us.

3. Damaged or Defective Products

While we strive to ensure that your order arrives in excellent condition, we understand that issues can sometimes occur during shipping. If your mooncakes arrive damaged or defective, please reach out to us immediately. You must notify us within 24 hours of receiving your order by contacting us at 016 449 8468 or emailing askme@yanwowang.com.

Please include your order number and photos of the damaged items. We will review your case and, if appropriate, offer a replacement or other resolution at our discretion. This does not imply that refunds or returns will be provided, but we will work with you to find a satisfactory solution.

4. Incorrect Orders

In the rare event that you receive the wrong item, please notify us within 24 hours of delivery. Contact us at 016 449 8468 or askme@yanwowang.com with your order number and details of the incorrect product received. We will work quickly to correct the mistake.

5. Non-Refundable Items

Please note that mooncakes, like all perishable food items, are non-refundable. We cannot accept returns or exchanges due to the nature of the product. This policy ensures that every customer receives fresh, high-quality mooncakes every time.

6. Customer Satisfaction

Your satisfaction is our top priority. While we cannot offer refunds, we are committed to ensuring you have a positive experience with us. If you have any concerns or feedback, we encourage you to reach out. Our customer service team is always available to assist you and ensure your satisfaction.