Terms & Privacy Policy

1. Introduction

Welcome to our website. By accessing or using our site, you agree to comply with the following terms. We value your privacy and are committed to protecting your personal information.

2. Use of Website

You agree to use our site for lawful purposes only. We reserve the right to restrict or terminate access if these terms are violated.

3. Product Information

We strive to display our products accurately, but slight variations may occur. All orders are final and cannot be canceled, returned, or refunded due to the perishable nature of mooncakes.

4. Pricing and Payment

All prices are listed in the applicable currency and include taxes. Payments must be made at the time of order, and prices may change without prior notice.

5. Shipping and Delivery

We aim to deliver your mooncakes promptly, but delivery times are estimates. We are not responsible for delays caused by external factors.

6. Damaged or Incorrect Orders

If your mooncakes arrive damaged or incorrect, contact us within 24 hours at 016 449 8468 or askme@yanwowang.com. Provide your order number and photos, and we will work to resolve the issue.

7. Intellectual Property

All content on our website is our intellectual property. You may not reproduce or use any content without our consent.

8. Limitation of Liability

We are not liable for any damages arising from the use of our website or products. Our liability is limited to the amount paid for the products.

9. Privacy and Data Collection

We collect personal information, such as your name, email, and phone number, to process orders and improve your experience. We use cookies to enhance site functionality. Your information will not be sold or shared, except as necessary to fulfill orders or comply with the law.

10. Security

We take steps to protect your personal information, but no online transmission is completely secure. You can access, correct, or delete your information by contacting us.

11. Changes to Policy

We may update this policy from time to time. Continued use of our website signifies acceptance of the updated terms.

12. Contact Us

For any questions or concerns, please reach out to us at 016 449 8468 or askme@yanwowang.com.